System Support and Maintenance

Case Study

The client is a manufacturer and wholesaler of seasonal plant and gift-related branded products, with over 12 years’ experience working with single store operators and large retailers.

Requirements

The client initially contacted Koderly as they have several internally developed, business-critical systems, and were looking for a software company to provide some independent advice and identify risks. Following this, the client required support and maintenance of their software systems.

Solution

We met with the client to understand their current situation and provide an unbiased report which would include risks and mitigations.

The client had developed several bespoke systems to extend the functionality of their existing warehouse management system, which had limitations in relation to stock management. The client had also invested heavily in a new server but had not had the confidence to migrate their business-critical software to it.

Although they had built various software systems, the client did not feel the business had sufficient knowledge of these systems, and they were heavily dependent on a single software development consultant, which was a significant risk to the business.

Following the report, our main priority was to implement a cloud-based source control system and a change-management process. This meant the customer could be confident that all their bespoke application code was securely backed up and all future changes were fully trackable. We then set up and migrated their software to the new server so that they can begin to realise the benefits of their investment.

Whilst migrating the client to a new server, we were able to learn more about the applications and take over the support and maintenance of their internally developed software.

Result

Since taking over the support and maintenance of their applications, the client has the confidence in knowing that their critical systems are fully supported by a team of experienced software developers and project managers.

The client is saving both time and money and has better knowledge of their own systems. An agile, cooperative working methodology ensures that both functional enhancements and bug fixes are prioritised and progressed in accordance with business priorities.

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